Issue with sound quality on iPhone

The sound quality of earphone used in earlier iPhone used to be fabulous. Once same connected to new iPhone 15 pro the quality seems diminished. (I upgraded from iPhone 11 pro to iPhone 15 pro). This is specially for wired headphones that I use with Apple provided dongles.


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iPhone 15 Pro

Posted on Oct 19, 2023 8:26 AM

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2 replies

Oct 20, 2023 8:55 AM in response to mazkp

Hi mazkp,


To help us get a better understanding of the issue, we’d like to ask a few questions.


1. Is this happening with a specific pair of earphones or headphones only, or multiple?

2. Does this happen with all sound, or only sound in certain apps?

3. Does adjusting the audio settings help? This link explains how to do that: Adjust audio settings on iPhone


The above details will help us plan how to proceed.


If you're using Apple wired headphones, please check out this link, which has some information and suggestions that may help: Use Apple wired headphones



Learn more

* If you connect two headphones to an iOS device using both the 3.5 mm headphone jack and the Lightning connector, audio will play only from the last one you connect.
* When you use Apple headphones with earlier Apple products, you might be able to play audio, but not use other features. For example, volume or playback control might not work with Apple EarPods with 3.5 mm Headphone Plug on some iPod models.
* Find out what to do if your headphones don‘t work with your iPhone, iPad, or iPod touch.
* Get help with Beats products.


Thanks!


Feb 5, 2024 7:22 PM in response to Brittany1416

This happens with all sound produced from the phone - regardless of headphone, speaker or CarPlay.


It is horrendous. This is a common issue. All 4 new iPhone 15s I bought last weekend all have this issue.

I have tried everything possible to "fix" this and nothing works.


I don't think there's anything we can do as a customer at this point. Apple - please fix this issue ASAP otherwise I will be returning all 4 new phones and going back to my iPhone 13 which works perfectly.

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Issue with sound quality on iPhone

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