Apple TV+ Subscription but no play button

I signed up for a free 3 months of Apple TV+ through my roku. My account says I have the subscription right now. See Below

At the same time, when I try to play a show through the apple tv+ app on my roku, there is no play button next to any show.

And if I sign in online, this is the message I see after signing:

My account clearly recognizes me as having an apple tv+ subscription. But the app and the website don't recognize it and won't let me play anything.

3810X,

Posted on Oct 19, 2023 8:43 PM

Top-ranking reply

Jr0890

Level 1

8 points

Posted on Oct 20, 2023 5:38 PM

That was just happening to me with the free trial. I figured it out, go into your manage billing and cancel the 3 month subscription. It still says it's good for 3 months. And them subscribe to it for 6.99/month. It should say it will bill you after the 3 free months are up. Mine streamed immediately after I did this.

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Apple TV+ Subscription but no play button

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