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No internet connection

Keep saying device is offline

Posted on Oct 19, 2023 8:23 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2023 8:29 PM

lowell24 Said:

"No internet connection: Keep saying device is offline"

-------


Troubleshooting Mac Wi-Fi:

Just because you have a network connected does not mean your are connected to the Internet. You may be using intenal LAN services.


A few thoughts to try...

I. Clear the Temporary Internet Files:


II. Restart your Router:

  1. Power: off the router
  2. Wait: 30 seconds
  3. Power: It back on


III. Boot in Safe Mode:

In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use safe Mode on your Mac - Apple Support


IV. Try a New Admin User:

What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac.

4 replies
Question marked as Top-ranking reply

Oct 19, 2023 8:29 PM in response to lowell24

lowell24 Said:

"No internet connection: Keep saying device is offline"

-------


Troubleshooting Mac Wi-Fi:

Just because you have a network connected does not mean your are connected to the Internet. You may be using intenal LAN services.


A few thoughts to try...

I. Clear the Temporary Internet Files:


II. Restart your Router:

  1. Power: off the router
  2. Wait: 30 seconds
  3. Power: It back on


III. Boot in Safe Mode:

In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use safe Mode on your Mac - Apple Support


IV. Try a New Admin User:

What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac.

No internet connection

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