iPhone not enrolling on intune (Device not registered ) we can't register this device

Question

Level 1

4 points

iPhone not enrolling on intune (Device not registered ) we can't register this device

Hi everyone

please assist with this issue ,when i try to enroll a IPhone to intune remote management ,it does Enroll fine but come with the error (your device is not registered) even if you click on check status it keeps coming with device registration failed

Make: iPhone 11 with iOS 13

what has been done to try and resolve this issue

-Un-enrolled the device from company portal

-Uninstalled the company portal

-Deleted the device on Azure

-Updated the device to the latest software update

-Did a factory reset 3x

-Re-enrolled the device to the Company portal

after doing the above steps the issue is still the same

is there anyone that can advise what is the next step to try and fix this ?

iPhone 7

Posted on Oct 20, 2023 12:00 AM

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Answer 1

Siphiwe_S Author

Level 1

4 points

Oct 23, 2023 6:17 AM in response to Siphiwe_S

i have noticed that the Authenticator app also blocks the enrolment,do you know of any other app that can block the enrolment ?

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Answer 2

faith185

Community Specialist

Oct 21, 2023 5:50 AM in response to Siphiwe_S

Hello Siphiwe_S,

Thanks for posting in Apple Support Communities. It sounds like you are trying to set up a mobile device management profile on this iPhone. In that case, we'd recommend using Intro to mobile device management profiles - Apple Support which can offer some helpful insight to this process.

Additionally, check out Install custom enterprise apps on iOS - Apple Support as it sounds like be useful as well.

Take care.

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Answer 3

Siphiwe_S Author

Level 1

4 points

Oct 23, 2023 6:14 AM in response to faith185

Hi

i have tried the suggestions you mentioned ,but no luck this device was enrolled on the company portal ,but was kicked off from accessing company resources ,we have checked with our support team which manages enrollment of devices and the issue is not from their side

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Answer 4

Miche11e_P

Community Specialist

Oct 23, 2023 7:50 AM in response to Siphiwe_S

Hi Siphiwe_S,

Thanks for following up and sharing these details with us.

Since you've already been through troubleshooting with your support team, you may also consider reaching out to the developer of your mobile device management system to investigate this further with you. They'd be best suited to help you.

Take care!

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iPhone not enrolling on intune (Device not registered ) we can't register this device

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