iPhone 15 not pairing with watch

I got a new iPhone 15 plus. I can not pair with my watch. I could not remember my code when it came up first and now it doesn’t work

iPhone 7, iOS 12

Posted on Oct 20, 2023 1:53 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2023 7:21 AM

Hello Moofio,


For difficulties with pairing your Apple Watch, you'll want to follow the applicable set of steps below:


Unpair Apple Watch from the paired iPhone 
If you have the paired iPhone, unpair your Apple Watch:
1. Open the Watch app on your iPhone, tap the My Watch tab, then tap All Watches at the top of the screen.
2. Tap the "i" button I button next to the watch that you want to unpair, then tap Unpair Apple Watch.
3. Tap again to confirm, then wait for the watch to unpair.
4. After Apple Watch unpairs, you can pair again.

Erase Apple Watch without the paired iPhone
If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.
When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.
1. Open the Settings app on your watch, then tap General > Reset.
2. Tap Erase All Content and Settings, then tap again to confirm.
3. Wait for the watch to unpair.
4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.

Reset Apple Watch without using a passcode
If you can't unpair or erase your Apple Watch because you’ve forgotten its passcode, you can reset the watch.
When you reset Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.
1. Put Apple Watch on its charger.
2. Press and hold the side button until you see the screen with the power button  in the upper-right corner, then let go of the side button. If your Apple Watch has an earlier version of watchOS, you see the Power Off slider instead of the power button.
3. Press and hold the Digital Crown until you see the red Reset button.
4. Tap Reset, then tap Reset again to confirm.
5. After Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.


You can also find those steps in this resource: If you can't pair an Apple Watch with your iPhone - Apple Support


Should you still be unable to pair your Apple Watch, do you get a particular error or prompt during that process?


Do you get the same result if you attempt to temporarily pair your new Apple Watch with another iPhone?


Let us know, and we'll keep moving forward based on those details.

1 reply
Question marked as Top-ranking reply

Oct 21, 2023 7:21 AM in response to Moofio

Hello Moofio,


For difficulties with pairing your Apple Watch, you'll want to follow the applicable set of steps below:


Unpair Apple Watch from the paired iPhone 
If you have the paired iPhone, unpair your Apple Watch:
1. Open the Watch app on your iPhone, tap the My Watch tab, then tap All Watches at the top of the screen.
2. Tap the "i" button I button next to the watch that you want to unpair, then tap Unpair Apple Watch.
3. Tap again to confirm, then wait for the watch to unpair.
4. After Apple Watch unpairs, you can pair again.

Erase Apple Watch without the paired iPhone
If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.
When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.
1. Open the Settings app on your watch, then tap General > Reset.
2. Tap Erase All Content and Settings, then tap again to confirm.
3. Wait for the watch to unpair.
4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.

Reset Apple Watch without using a passcode
If you can't unpair or erase your Apple Watch because you’ve forgotten its passcode, you can reset the watch.
When you reset Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.
1. Put Apple Watch on its charger.
2. Press and hold the side button until you see the screen with the power button  in the upper-right corner, then let go of the side button. If your Apple Watch has an earlier version of watchOS, you see the Power Off slider instead of the power button.
3. Press and hold the Digital Crown until you see the red Reset button.
4. Tap Reset, then tap Reset again to confirm.
5. After Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.


You can also find those steps in this resource: If you can't pair an Apple Watch with your iPhone - Apple Support


Should you still be unable to pair your Apple Watch, do you get a particular error or prompt during that process?


Do you get the same result if you attempt to temporarily pair your new Apple Watch with another iPhone?


Let us know, and we'll keep moving forward based on those details.

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iPhone 15 not pairing with watch

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