Pro 12 phone not focusing on portrait mode

I tried to fix it but @ 72 no kids etc My inside cats wanted to help too

Will Apple do a download soon to fix this Thank you

Apple TV 4K, tvOS 16

Posted on Oct 20, 2023 5:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2023 8:12 AM

Hello A16SuN,


For difficulties related to your camera you'll want to take the steps below:


1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.

1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.
3. Restart your iPhoneiPad, or iPod touch.
4. Update your iPhone to the latest version of iOS.
5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button .


You can also find those steps in this resource: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Should that behavior still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

2 replies
Question marked as Top-ranking reply

Oct 21, 2023 8:12 AM in response to A16SuN

Hello A16SuN,


For difficulties related to your camera you'll want to take the steps below:


1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.

1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.
3. Restart your iPhoneiPad, or iPod touch.
4. Update your iPhone to the latest version of iOS.
5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button .


You can also find those steps in this resource: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Should that behavior still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

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Pro 12 phone not focusing on portrait mode

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