Due to order problem I've been 3 days on the phone with a number of Apple support people who have been most unhelpful. I wish to make a complaint about this, but the only complaint sites deal with product complaint, not customer service. How can I contact someone to make customer service, not product, complaint?
iPhone 12 mini, iOS 17
Welcome.
We are other end users like you, not Apple, with no special knowledge of any unpublished contact methods. Apple no longer maintains an electronic way to report issues—good or bad—regarding sales, service, or support functions.
What is left is a phone call—bad idea— or a proper business letter—good—to Apple HQ. Phone calls get lost. misrouted, or forgotten. A business letter can become part of an employee's personnel record, available as "evidence" at time of performance reviews.
I ran the customer support function for a manufacturer in another industry for a decade and FAR preferred the business letter. It gave me time to review the complaint and fact-check before confronting an employee regarding their actions or inactions.
If you have no background in business letter writing, this is a good resource:
https://edu.gcfglobal.org/en/business-communication/how-to-write-a-formal-business-letter/1/
This has the Apple HQ address:
Welcome.
We are other end users like you, not Apple, with no special knowledge of any unpublished contact methods. Apple no longer maintains an electronic way to report issues—good or bad—regarding sales, service, or support functions.
What is left is a phone call—bad idea— or a proper business letter—good—to Apple HQ. Phone calls get lost. misrouted, or forgotten. A business letter can become part of an employee's personnel record, available as "evidence" at time of performance reviews.
I ran the customer support function for a manufacturer in another industry for a decade and FAR preferred the business letter. It gave me time to review the complaint and fact-check before confronting an employee regarding their actions or inactions.
If you have no background in business letter writing, this is a good resource:
https://edu.gcfglobal.org/en/business-communication/how-to-write-a-formal-business-letter/1/
This has the Apple HQ address:
Thank you, Allan! I'm on it! 🤗
Problem with customer support, NOT product. How to Complain?
