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Thin bottom line - Iphone13

Yesterday I noticed a black horizontal thin line at the bottom of the screen - Iphone 13. Is it due to the IoS 17 update? My phone has not fallen. Could anyone pls help with the reason


Posted on Oct 20, 2023 9:01 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2023 9:47 PM

aanya240 Said:

"Thin bottom line - Iphone13: Yesterday I noticed a black horizontal thin line at the bottom of the screen - Iphone 13. Is it due to the IoS 17 update? My phone has not fallen. Could anyone pls help with the reason"

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Troubleshooting a Vertical on an iPhone:


I. Start with a Screenshot:

What happens when you take a screenshot? Do you still see this error, when view in (i.e. in the Photos app)? If so, then it is an issue with the iOS, if not, then it is a hardware issue, and you should get this serviced. Go Here:Take a Screenshot on iPhone - Apple Support


II. Get this Serviced:

If this is not shown in a screenshot, then get this serviced. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device).


A. To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


B. What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 20, 2023 9:47 PM in response to aanya240

aanya240 Said:

"Thin bottom line - Iphone13: Yesterday I noticed a black horizontal thin line at the bottom of the screen - Iphone 13. Is it due to the IoS 17 update? My phone has not fallen. Could anyone pls help with the reason"

-------


Troubleshooting a Vertical on an iPhone:


I. Start with a Screenshot:

What happens when you take a screenshot? Do you still see this error, when view in (i.e. in the Photos app)? If so, then it is an issue with the iOS, if not, then it is a hardware issue, and you should get this serviced. Go Here:Take a Screenshot on iPhone - Apple Support


II. Get this Serviced:

If this is not shown in a screenshot, then get this serviced. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device).


A. To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


B. What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support


Thin bottom line - Iphone13

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