I can’t see my purchased ringtones under text tones

ever since I updated my phone software I can’t see my purchased ringtones under text tones

Posted on Oct 21, 2023 6:22 AM

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Question marked as Top-ranking reply

Posted on Oct 22, 2023 8:20 AM

Hello Dorothyat9,


Thank you for reaching out to Apple Support Communities.


These step should help you locate your purchased ringtones:


"Redownload tones purchased with your Apple ID

If you bought tones on another device, you can download them again.

  1. Go to Settings  > Sounds & Haptics (on supported models) or Sounds (on other iPhone models).
  2. Below Sounds and Haptic Patterns, tap any sound.
  3. Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven’t purchased any tones."


Additional details can be found here: Get ringtones, text tones, and alert tones in the iTunes Store on iPhone


If the issue persists, it may be best to reach out to Apple directly.


You can do so by going to Get Support


They will take a closer look and check on available options.


Cheers!



1 reply
Question marked as Top-ranking reply

Oct 22, 2023 8:20 AM in response to Dorothyat9

Hello Dorothyat9,


Thank you for reaching out to Apple Support Communities.


These step should help you locate your purchased ringtones:


"Redownload tones purchased with your Apple ID

If you bought tones on another device, you can download them again.

  1. Go to Settings  > Sounds & Haptics (on supported models) or Sounds (on other iPhone models).
  2. Below Sounds and Haptic Patterns, tap any sound.
  3. Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven’t purchased any tones."


Additional details can be found here: Get ringtones, text tones, and alert tones in the iTunes Store on iPhone


If the issue persists, it may be best to reach out to Apple directly.


You can do so by going to Get Support


They will take a closer look and check on available options.


Cheers!



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I can’t see my purchased ringtones under text tones

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