Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I phone 15 pro max black screen of death

Screen is black and will not let me turn on or off

iPhone 15 Pro Max, iOS 17

Posted on Oct 21, 2023 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2023 8:27 AM

Try and force restart it to see if the issues persist


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


4 replies
Sort By: 
Question marked as Top-ranking reply

Oct 21, 2023 8:27 AM in response to smit3583

Try and force restart it to see if the issues persist


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


Reply

Jun 7, 2024 9:27 AM in response to smit3583

Hi everyone,


The same thing happened to me, except I was unable to turn my phone back on. My iPhone 15 was working completely fine in the morning. After about ten minutes, my screen was black and completely unresponsive. I tried all of the above fixes and nothing worked. I took it to the Apple Store after work and they tried to restore it with a Mac and that also did not work. They told me it was a hardware issue and they'd have to replace the hardware, but because of a small crack on my screen they could not do so without charging me $300 to replace the screen. I ended up having to go through Verizon (my warranty provider) and get a completely new phone.


[Edited by Moderator]

Reply

I phone 15 pro max black screen of death

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.