I have a case number I need additional help

Case number 102123041705

iMac 21.5″, macOS 10.12

Posted on Oct 21, 2023 10:40 AM

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Getting iPad serial number after trade-in? I recently sent an old iPad of mine to Gazelle.com, who offered me $83 based on the description I gave on their site. They received the iPad today, and offered me $34. They claimed it has scratches on it, what they called “more than acceptable”. There has been a protective case on the iPad since the day I got it, years ago. It’s an 8th generation iPad, if I recall. I checked it thoroughly before I packed it up and sent it to Gazelle. I saw exactly ZERO scratches. Gazelle also said the battery doesn’t charge consistently. That’s also nonsense. It had absolutely no charging issues. I sent an email to Gazelle, who replied that they’d be happy to have another inspector check it out. All I had to do was tell them the IMEI/Serial number of the iPad. I don’t have the iPad! They do! I also don’t have the box that it came in. Why would I have the box after all these years? Is there any way possible I can get one of these numbers? Would Apple have it on record somehow? I think I’m really getting ripped off here. They don’t know which iPad is the one I sent to them? I told Gazelle in my original email that if I didn’t get a satisfactory answer from them about the fake claims of scratches and charging issues, I would file a complaint with the Better Business Bureau, as well as post about this incident in every social media outlet I’m a member of. Based on this ridiculous request from them to provide these numbers, I will be heading to BBB.org as soon as I’m done writing this. But I figured I’d ask to see if there is any way possible to get one of the numbers. It sounds like my question is ridiculous, but I figured I’d ask.
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1 reply

dialabrain

Level 10

137,909 points

Oct 21, 2023 11:11 AM in response to Steiner6913

Apple is not here.

Try: My Support - Official Apple Support

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I have a case number I need additional help

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