iPhone 15 pro problems

I’ve had my 15 pro for 3 weeks. First thing it wouldn’t charge without being reset after it was 2 weeks old, then the screen went black and I couldn’t get it fixed without doing a hard reset. Are these issues that will be resolved with updates or did I just get a trash phone?

iPhone 11, iOS 16

Posted on Oct 21, 2023 11:04 AM

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2 replies

Oct 21, 2023 11:24 AM in response to Joneswrld2

  • They are issues that will be resolved when you contact Apple support to fix the hardware problems in your phone. You can Click on “Support” at the top of this page
  • Go to Contact Official Apple Support

Note that both of the above have options to receive a callback or chat


You can also use this link→Genius Bar Reservation and Apple Support Options - Apple


Jul 11, 2024 7:27 AM in response to Joneswrld2

I have a 'new' iphone 15 pro max with the same issue. It only happens when I charge overnight. In the morning the screen is blank and I have to do a hard reset. It doesn't happen every time but it happens enough to be annoying. I did open a case with support and they found no issues, I then went to Genius Bar and I got the same response nothing wrong with the hardware so it must be a software issue and I have to wait for Apple to fix it. I am running 17.5.1.

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iPhone 15 pro problems

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