iPhone 13 Pro Max Black Screen

Woke up this morning to my phone on the charger. Grabbed my phone and it said "charge your phone, less than 10%" so I looked to see if my phone charger was plugged in and it was. Sat my phone back on the mag charger and screen went black and has not come back on. Currently it's charged at 84% according to iTunes and this is all after I've tried ever possible reset, restore, update people have given me. Is it over for my 18 month old iPhone 13? Anyone have success taking it to a apple mechanic? The phone is still on as I can feel

iPhone 13 Pro Max, iOS 16

Posted on Jul 24, 2023 8:37 PM

Reply
2 replies

Jul 24, 2023 10:57 PM in response to JJBasketball

You may try these before you choose the option to take it for repair.



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Jul 25, 2023 8:56 AM in response to JJBasketball

did you try to force restart: "Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo." I had a similar issue with my iPhone 13 Pro Max, it went dead all of a sudden, still looking for a soultion. I hope your device gets restored after a force restart. Goodluck!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 Pro Max Black Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.