Email issues

Since the last update I know longer receive emails. I’ve reinstalled the app, but still doesn’t work.

iPhone 8 Plus, iOS 16

Posted on Oct 21, 2023 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2023 11:40 AM

Hello V053pag,


Thank you for reaching out to Apple Support Communities.


These steps should guide you on your email issues:


"Check Mail Fetch and Notification settings

By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Fetch New Data.
  3. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.

Make sure that your Notification settings are correct for the Mail app:

  1. Go to Settings, then tap Notifications.
  2. Tap Mail, then tap an email account.
  3. Adjust your Alerts, Sounds, and Badges.


Contact your email provider or system administrator

  1. Contact your email provider or check their status webpage to see if there's a service outage. 
  2. Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or may need to request authorization from your email provider to send and receive email on your device.
  3. Check your email account settings with your email provider or system administrator to make sure that they're correct.


Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your device.
  2. On your device, go to Settings > Mail, then tap Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.

If these steps don't work, contact your email service provider for more information."


Additional details can be found here: If you can't receive email on your iPhone, iPad, or iPod touch


If the issue persists, can you provide a few more details? Which iPhone and exact iOS version do you currently have?


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 22, 2023 11:40 AM in response to V053pag

Hello V053pag,


Thank you for reaching out to Apple Support Communities.


These steps should guide you on your email issues:


"Check Mail Fetch and Notification settings

By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Fetch New Data.
  3. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.

Make sure that your Notification settings are correct for the Mail app:

  1. Go to Settings, then tap Notifications.
  2. Tap Mail, then tap an email account.
  3. Adjust your Alerts, Sounds, and Badges.


Contact your email provider or system administrator

  1. Contact your email provider or check their status webpage to see if there's a service outage. 
  2. Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or may need to request authorization from your email provider to send and receive email on your device.
  3. Check your email account settings with your email provider or system administrator to make sure that they're correct.


Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your device.
  2. On your device, go to Settings > Mail, then tap Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.

If these steps don't work, contact your email service provider for more information."


Additional details can be found here: If you can't receive email on your iPhone, iPad, or iPod touch


If the issue persists, can you provide a few more details? Which iPhone and exact iOS version do you currently have?


Cheers!

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