Occasionally an email does not arrive into my account.

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Level 3

578 points

Occasionally an email does not arrive into my account.

I receive most emails sent to me but on rare occasions one does not arrive into my Mail account. Where should I look to troubleshoot this issue?

Mac Studio (2023)

Posted on Aug 9, 2024 6:20 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

251,399 points

Aug 9, 2024 8:10 AM in response to Joe Cowley

First quit Mail, use a Browser to login to your WebMail, do they arrive there?

Do you have other devices collecting Mail?

Do you have any clues, such as it always the same sender(s), or Mail provider?

Do you use any Mail Rules?

Have you looked in Junk, Trash etc.?

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Answer 2

BDAqua

Level 10

251,399 points

Aug 10, 2024 6:33 AM in response to Joe Cowley

Hmmm, next time try checkng your WebMail in a Browser.. only thing I can think of is that's being blocked upstream.

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Answer 3

BDAqua

Level 10

251,399 points

Aug 9, 2024 9:07 AM in response to Joe Cowley

Gonna be next to impossible to find the cause if it's that rare!

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

Are you running any VPN, Anti-Virus, or Cleaning apps?

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Answer 4

Joe Cowley Author

Level 3

578 points

Aug 9, 2024 9:02 AM in response to Joe Cowley

Thanks for replying.

It's the same with all devices.

Can be a different sender.

All Mail Rule have been deleted.

Nothing in Junk.

I have to say it rarely happens - last time it's today, before that it was April 2023 that I know of.

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Answer 5

Joe Cowley Author

Level 3

578 points

Aug 10, 2024 5:03 AM in response to BDAqua

Thanks for your reply, BDAqua.

Rare I know, but on both occasions emails were important to receive at the time.

I've used First Aid on all internal devices with no issues.

Not running VPN, Anti-Virus or Cleaning apps.

I got the first sender (last year) to send to an alternate (gmail) address which worked ok. Did the same to second sender (yesterday) which did not work nor did two more alternate (mac) email addresses.

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Occasionally an email does not arrive into my account.

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