My son got a new phone and can’t receive Apple Pay now

son receive money on his Apple Pay after getting a new phone but he has same Apple ID?

Posted on Oct 21, 2023 12:29 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2023 12:26 PM

Hi angelia280,


Welcome to Apple Support Communities. Are you referring to your son not able to receive funds from using Apple Cash? If so, we recommend for your son to follow these steps as it may help: If you can't send or receive money with Apple Cash - Apple Support


If we misunderstood, please provide additional details, along if an error message appears. This information will help the community gain a better understanding to provide you the best support.


Best regards.

1 reply
Question marked as Top-ranking reply

Oct 22, 2023 12:26 PM in response to angelia280

Hi angelia280,


Welcome to Apple Support Communities. Are you referring to your son not able to receive funds from using Apple Cash? If so, we recommend for your son to follow these steps as it may help: If you can't send or receive money with Apple Cash - Apple Support


If we misunderstood, please provide additional details, along if an error message appears. This information will help the community gain a better understanding to provide you the best support.


Best regards.

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My son got a new phone and can’t receive Apple Pay now

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