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2019 MacBook Pro camera not working.

Green light does not come on with any app. All apps ask to connect a camera but no cameras are listed to connect with.

MacBook Pro 13″, macOS 14.0

Posted on Oct 21, 2023 12:29 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2023 4:26 PM

Hi!


Here to help!


If FaceTime isn't working on your Mac - Apple Support


But I am worried about the light not burning. This might be hardware related.

Could you check:


 > about this Mac > system report and then left column, click "USB".


It should list something like

"built-in iSight"

or

"FaceTime HD Camera (Built-in)"


etc.

If on Ventura/Sonoma, go to about this Mac and scroll all the way down for system report.


If your camera is not recognised as a USB external built-in device, it's probably hardware-related and service is recommended.


If it is listed, try something like:

Test all apps, browsers after restart

add a test user account to see if camera is working there.


Let me know if you need more help,


Kind regards

RRD


4 replies
Question marked as Top-ranking reply

Oct 21, 2023 4:26 PM in response to SCBillsFan7

Hi!


Here to help!


If FaceTime isn't working on your Mac - Apple Support


But I am worried about the light not burning. This might be hardware related.

Could you check:


 > about this Mac > system report and then left column, click "USB".


It should list something like

"built-in iSight"

or

"FaceTime HD Camera (Built-in)"


etc.

If on Ventura/Sonoma, go to about this Mac and scroll all the way down for system report.


If your camera is not recognised as a USB external built-in device, it's probably hardware-related and service is recommended.


If it is listed, try something like:

Test all apps, browsers after restart

add a test user account to see if camera is working there.


Let me know if you need more help,


Kind regards

RRD


2019 MacBook Pro camera not working.

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