iPhone 15 Pro Max cellular service issues

I kept getting weak 4G/5G signal on my iphone 15 pro max. Or sometimes when i have full bars with 5G but somehow the page/video/game isnt loading. Anyone facing same issue? I did a restart/network reset/factory reset but no use


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Oct 21, 2023 12:58 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2023 12:40 PM

Hey Stupidapplee,


It sounds like you have already performed most of the steps in If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


Just to make sure you cover all your bases, we recommend that you check for a carrier settings update and connect with your carrier to confirm expected coverage and any potential issues with your account or network.


Check for a Carrier Settings update
To manually check for and install a carrier settings update:
1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

If you're still experiencing issues with your cellular data connection and loading content, connect with Apple Support over the phone. They will typically have the best tools and resources to troubleshoot an issue with one of their products. You can set up a call from the Get Support portal in most countries.


Kindest Regards.



256 replies

Apr 11, 2024 12:14 AM in response to zwikkel

Same here/ had good service with the 14, now I get 2 bars that fluctuate with zero bars. Cant load any sites on the web without it getting stuck and buffering

Apr 11, 2024 3:53 AM in response to a1ia1ia

Same phone same issues- I wasn’t sure if he problem was this phone or AT&T/ maybe it’s both! Just got it today and already over this phone.


[Edited by Moderator]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max cellular service issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.