Apple TV apps will not open using universal remote all of the sudden
we had an Apple TV for years and suddenly when using our PRO universal remote, in the Home Screen of the apps, you cannot click on the app (Netflix etc) to open it. When you click on it, it just says ‘edit home screen’, ‘move to…’ or ‘delete app’. I restarted the Apple TV. I reset the Apple TV. I tried to pair the remote again (it says it’s already paired). So I bought a new Apple TV thinking it was just old and glitchy. It worked fine for a day and then suddenly today it’s doing it again. Once I’m IN the app (any of the apps) it works fine and I can navigate as needed. But I have to use the Apple TV remote (which defeats the purpose of the universal remote) to click on the app to open it.
Apple TV 4K, tvOS 17