I use the Apple TV App on a smart TV. I open the app, choose my show, watch the ad and then the error code pops up and says there’s a connectivity issue. But there’s obviously not because it just played the ad and other apps work. How do I fix this?
Hi NicoVace,
If you can stream the Apple ads in the Apple TV app and you can stream content in other apps on your Smart TV, follow the guidance in the article we have linked below to ensure you have the latest version of the Apple TV app and a network connection strong enough to stream high quality video (at least 8 Mbps or faster).
Still not able to watch? Find ways to connect with Apple Support from the Get Support portal in most countries.
Regards.
Hi NicoVace,
If you can stream the Apple ads in the Apple TV app and you can stream content in other apps on your Smart TV, follow the guidance in the article we have linked below to ensure you have the latest version of the Apple TV app and a network connection strong enough to stream high quality video (at least 8 Mbps or faster).
Still not able to watch? Find ways to connect with Apple Support from the Get Support portal in most countries.
Regards.
Connectivity Error Code
