my iphone 13 just shut off for no reason and will not turn back on

my phone shut off for no reason and will not turn back on. i have plugged it in and this has not worked


iPhone 13, iOS 16

Posted on Oct 22, 2023 10:11 AM

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Question marked as Best reply

Posted on Oct 22, 2023 10:12 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if not.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Best reply

Oct 22, 2023 10:12 AM in response to jimmyn141

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if not.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

my iphone 13 just shut off for no reason and will not turn back on

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