IOS keeps alternating in the Pages folder then displays something went wrong. Just iOS Pages.

IOS Pages has taken to cycle on and off, then leaves a message “something went wrong Pages can’t view this document “ on closing the document.. I tried all the usual troubleshooting with iCloud. New issue started after latest update. Thinking the Pages folder in iCloud Drive is bloated I just left a couple hundred files downloaded. The remaining 4500 files left up in the cloud. Problem persists.

iPad Pro, iPadOS 17

Posted on Oct 22, 2023 2:42 PM

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9 replies

Oct 23, 2023 5:08 PM in response to rickatk

Hi rickatk,


You mentioned "Pages has taken to cycle on and off", if the app quits unexpectedly, the steps on the following page may provide a solution: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If the behavior persists, to further isolate the cause, test to see if a new document you save results in the same behavior. If not, try slightly changing the name of one of the affected documents, and testing again to see whether there's any change.


Cheers!

Oct 23, 2023 2:26 PM in response to rickatk

Hi rickatk,


It sounds like you're having an issue viewing specific documents with Pages on your iPhone. If so, check out the information below also found in the article here: If you can’t find a document in Pages for iCloud - Apple Support


"Documents you create using Pages for iCloud appear in the Pages folder in the document manager (and in Recents, if the document was opened recently). 

If you set up iCloud on your Mac computers, iOS devices, and iPadOS devices, and save your documents to iCloud Drive, your documents should also appear in the Pages folder in the iCloud document manager. If you don’t see a document, click Browse on the left side of the document manager to see if the document was saved to a different folder.

If you still can’t find a document you saved to iCloud Drive, try the following steps to make sure your computers and devices are set up to sync properly."


You can also check to make sure the document is listed with the help of the steps here: Open a document in Pages on iPhone - Apple Support



If your iOS is fully updated: Update your iPhone or iPad, and the issue continues after a normal restart of your iPhone and any devices that share the document in iCloud, reach out to Apple directly to report the issue and further assist. Get Support


Cheers.

Oct 24, 2023 6:45 AM in response to mikeg28806

Update:


I tried taking down the Pages app and then reinstalling from the App Store. The same symptoms persist. Any Pages document I open it has limited app functions like scrolling. I cannot type new words into the document. The same message shows up “sorry something went wrong while trying to display these pages.”


The option to “retry” causes the app to freeze and the document or start cycling.

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IOS keeps alternating in the Pages folder then displays something went wrong. Just iOS Pages.

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