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I have not received the trade in kit

I received my new IPhone 15 Plus, but have not received the trade in kit. I do not know where to return it.

iPhone 15 Plus, iOS 17

Posted on Oct 22, 2023 7:52 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2023 8:02 PM

6Mobetter Said:

"I have not received the trade in kit: I received my new IPhone 15 Plus, but have not received the trade in kit. I do not know where to return it."

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Verifying a Delivery:


Contact Apple Support:

No one here has access to your account information (and that is a good thing, BTW). So, contact Apple Support, asking them where this all stands. If need be, perform a screensharing seeeiion with them, so they can see what you see on your computer (i.e. invoices).

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.
1 reply
Question marked as Top-ranking reply

Oct 22, 2023 8:02 PM in response to 6Mobetter

6Mobetter Said:

"I have not received the trade in kit: I received my new IPhone 15 Plus, but have not received the trade in kit. I do not know where to return it."

-------


Verifying a Delivery:


Contact Apple Support:

No one here has access to your account information (and that is a good thing, BTW). So, contact Apple Support, asking them where this all stands. If need be, perform a screensharing seeeiion with them, so they can see what you see on your computer (i.e. invoices).

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.

I have not received the trade in kit

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