i have been regularly getting prompts that my icloud storage was nearly full. i had tried several times to expand it but payment would not complete process. finally last week I received a prompt with the apple ensignia, i fullfilled application and p

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i have been regularly getting prompts that my icloud storage was nearly full. i had tried several times to expand it but payment would not complete process. finally last week I received a prompt with the apple ensignia, i fullfilled application and p

I tried several times to complete payment, but payment process was never completed. Last week I received a pop up with apple ensignia prompting me fulfill for 50GB storage. I applied, payment went through. Payment was set at $1.50Then for confirmation email I received confirmation that I had joined ‘my recipearea.com’, and that payment was €3. I promptly emailed and cancelled that. But they had a clause in there that payment would be taken in 3 days for €63 and that my cancellation would take some days.

I still have not expanded my iCloud storage

and I think I have cancelled my recipe area.com

iPad Pro, iPadOS 14

Posted on Oct 23, 2023 2:49 AM

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Answer 1

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Vero_F1

Community Specialist

Oct 24, 2023 7:40 AM in response to lyndonfrommolde

Hi lyndonfrommolde,

As the website you mention does not sound like it is from Apple, follow the steps here to see if you can locate this purchase View your purchase history for the App Store, iTunes Store, and other Apple media services.

If you can locate the purchase following these steps, you can request a refund by following Request a refund for apps or content that you bought from Apple.

If you are unable to locate the purchase, there is a chance this could have been a phishing scam, see Recognize and avoid phishing messages, phony support calls, and other scams. If this is the case and you provided your Apple ID information follow If you think your Apple ID has been compromised. If you provided payment information, you may want to contact the distributor of your payment method.

If you still need help upgrading to iCloud+, follow Upgrade to iCloud+ or watch this YouTube video from Apple Support How to upgrade and manage your iCloud storage on iPhone or iPad.

Take care.

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i have been regularly getting prompts that my icloud storage was nearly full. i had tried several times to expand it but payment would not complete process. finally last week I received a prompt with the apple ensignia, i fullfilled application and p

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