i cloud payment

I received the following email:



 

Dear Richard Tatgenhorst,

We were unable to successfully bill your payment method. As a result, your 50 GB storage plan has been cancelled effective today and we will no longer bill your payment method.

The iCloud Team

It may be that i need to change a new credit card ?




Windows, Windows 10

Posted on Sep 13, 2023 8:00 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2023 8:24 AM

Hello RichTatgenhorst,


First we would confirm this isn't a phishing attempt with these steps: Recognize and avoid phishing messages, phony support calls, and other scams If this is a phishing attempt, use the email to report it.


If you determine it is legitimate, then you can use these steps to update your payment method: If you need to change or update your Apple ID payment method


Keep in mind, here are the payment methods you can use: Payment methods that you can use with your Apple ID


We hope this helps out.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 14, 2023 8:24 AM in response to RichTatgenhorst

Hello RichTatgenhorst,


First we would confirm this isn't a phishing attempt with these steps: Recognize and avoid phishing messages, phony support calls, and other scams If this is a phishing attempt, use the email to report it.


If you determine it is legitimate, then you can use these steps to update your payment method: If you need to change or update your Apple ID payment method


Keep in mind, here are the payment methods you can use: Payment methods that you can use with your Apple ID


We hope this helps out.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i cloud payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.