Call blocking is not working

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Level 1

12 points

Call blocking is not working

iPhone12 updated to the latest iOS.

A particular company (that I am in dispute with) is calling me at all times of the day and night, 7 days a week. I know who they are and therefore added them to my contacts so I know not to answer. I also blocked them - using the setting at the bottom of the contact I'd just created. I checked the blocked numbers list and it was listed there.

Sure enough they call again couple of hours later. I go into the contact and lo and behold, the number has unblocked itself. I block it again and the cycle keeps on over and over and over. Each time the number disappears from the blocked numbers list until I manually block it again.

I also tried blocking a friends number and then asking them to call me; we got exactly the same result i.e. my block was completely ignored and that number "unblocked" itself in my contacts.

I'm irritated that the only way I can stop these calls coming through is to put my phone on Do Not Disturb or turn it off - neither of which I want to do. I'm seriously considering reverting to an old Android phone purely so I can block calls, until this situation is over.

I've spent hours on support chat and phone, and we go over the same things over and over again, but no-one can ever help. Come on Apple, being able to block callers is a basic function. Anyone else having this issue or can shed any light on it?

Posted on Oct 23, 2023 9:17 AM

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Answer 1

AdvisorMP

Community Specialist

Oct 24, 2023 11:22 AM in response to GlossyHair

Thanks for reaching out GlossyHair,

It sounds like you're having trouble blocking a contact. We can help.

You can start by checking out these steps Block phone numbers, contacts, and emails on your iPhone or iPad:

You can also add a phone number or email address directly to your Blocked Contacts list in the Settings app.

Add the number or email address that you want to block to your Contacts.
For phone numbers, go to Settings > Phone > Blocked Contacts > Add New. For email addresses, go to Settings > Mail > Blocked > Add New.
Select the contact that you want to block.

When you block a phone number or contact, they can still leave a voicemail, but you won't get a notification. Messages that are sent or received won't be delivered. Also, the contact won't get a notification that the call or message was blocked.

If those steps don't resolve the issue, we want to touch on a few details you've shared with us.

You mentioned that you are on the latest iOS version. We want to make sure you mean the latest public version, currently iOS 17.0.3 and not the latest beta version, iOS 17.1 beta. Since beta software is in development, it is expected that not everything will work and in exchange for an early look at new software, users are asked to report any issues so they can be resolved before the software's public release. If you are on iOS 17.1 beta you will need to report the issue in Feedback Assistant, remove the beta software, and revert to iOS 17.0.3. Here's how: Apple Beta — FAQ

You mentioned that you already called Apple Support and they were unable to help. This is unusual, as you should normally expect to be either provided a solution, or if a solution is not available yet because its an issue they need the engineering team to fix, they would let you know that a solution doesn't yet exist and give you some recommended guidance until it is. Were you provided with an answer along these lines? If so, be sure to keep in mind that fixes aren't immediate when problems are found, and a solution may not be available until a new update is released. While we can't say when a release is expected to come out, you can get an idea of how updates are released by Apple by checking out Apple security releases.

If you still have trouble, you can also block numbers with most cellular carriers, and there are numerous apps on the App Store that can also help. If the matter you're disputing is a legal matter, in most cases there are rules on how you can be contacted by a company while a legal dispute or investigation is pending, and you can check with your lawyer or a bona fide customer advocate representative to potentially stop the calls in the first place.

Hope that helps.

Take care.

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Call blocking is not working

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