How to delete a non-working (& gray'd-out) iPhone8+ email account.

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Level 1

4 points

How to delete a non-working (& gray'd-out) iPhone8+ email account.

Why/how the Yahoo email account became disabled (grayed-out in Settings) I don't know. It is not sending or receiving emails and I have not run out of memory (64gb capacity, 7.8gb avail), so I would rather just delete the account and re-add it to a new iPhone but I don’t want to carry over this issue to a new iPhone. The O/S of the iPhone 8+ is fully uptodate. Another way of framing this issue would be to ask what can cause an email account to be disabled.? I thank anyone in advance for any advice.

iPhone 8 Plus

Posted on Oct 23, 2023 11:49 AM

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Answer 1

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Limnos

Level 10

412,501 points

Oct 23, 2023 12:07 PM in response to jth4944

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Answer 2

jth4944 Author

Level 1

4 points

Oct 23, 2023 1:53 PM in response to Limnos

Thanks so much. Following "Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes." was all I needed to do. So direct and simple, yet none of my web searches for an answer resulted in this perfect solution. Thanks again.

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How to delete a non-working (& gray'd-out) iPhone8+ email account.

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