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User profile for user: wateroxx
wateroxx Author
User level: Level 1
8 points

Ventura print dialog seems to be broken when printing custom sizes

I am trying to print using a custom paper size on an Epson P800 on Ventura 13.3.1.

I am using the latest firmware and drivers from Epson, and am not using Airprint.

Using Preview gives me all the printer options, but when I select a custom paper size I get this error message (in print progress)



If I go into Advanced printer settings, the custom sizes I have created are not listed.


This is the basic print dialog with 250x516mm selected, and the preview showing correctly.



And if I scroll down and click on the (very unintuitive) little i next to printer features..


I get the advanced options, but showing only standard paper sizes



Could it be that the printer thinks the paper selected in advanced settings is the correct one?

Surely these should match, or at least the custom sizes should be available in the advanced options?


Either way, from Preview or Affinity Photo, I cannot get my printer to print this custom size.


What is going on here?

MacBook Pro 15″

Posted on Oct 23, 2023 11:44 AM

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,615 points

Posted on Oct 23, 2023 4:40 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
210,615 points

Oct 23, 2023 4:40 PM in response to wateroxx

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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Ventura print dialog seems to be broken when printing custom sizes

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