Why can't I update free apps with unpaid subscriptions from the App Store?

It’s so ridiculous that when you havent paid a subscription, you cant even update apps you already own or have installed. I play a free app every single day. Now it needs an update. Which also costs $0. Yet, since I haven’t paid for a subscription, I can’t download the update. Which means I can’t play my game. It’s seriously ridiculous. I have a super long unbroken streak with this game. But the only issue I’ve ever had with Apple is that you can’t download FREE apps if you have an unpaid subscription.



[Edited by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Oct 23, 2023 12:51 PM

Reply
30 replies

Sep 16, 2024 8:59 PM in response to Raicya

I’m not sure if you’re saying that we’re not aware that we have to pay for things we agree to pay but certain things are free and those subscriptions are doing certain dates. They should be some kind of grace. Things happen life shows up someone gets in an accident and, they’ll be a couple of days late or something, but should really come down to basically Shutting our services or limiting or just not updating apps like I don’t know if anybody else has ever had this happen you’re playing a game everything‘s paid you purchase something within the app and I purchase in the dollar charges to your account. The money is there. APPLE confirms that your bank confirms it and later you have an accumulated charge from a few dollars there were supposed to have been taken out to maybe 10 $15 because they didn’t take it out when they said so now you’re stuck with the bigger amount instead of taking it out when it was there available it’s a real mind-boggling situation?

Sep 17, 2024 4:33 AM in response to LOSTINTHE-APPLE-SAUCE

LOSTINTHE-APPLE-SAUCE wrote:

Wait, am I gonna get like blocked or banned for speaking in my mind on how APPLE doesn’t allow a base one there’s a balance a balance that accumulated because they confirmed that they charge your account or there was money and they said they never did so you’re stuck with his bill. I just think if they really care about the customers they should hear our feedback.

If you want Apple to hear your feedback, this isn't the place to share it. This is a user to user only forum and Apple doesn't read here for user feedback.


Use this link if you want to share your feedback with Apple --> Product Feedback - Apple


Oct 9, 2024 6:27 PM in response to LOSTINTHE-APPLE-SAUCE

LOSTINTHE-APPLE-SAUCE wrote:

Wait, am I gonna get like blocked or banned for speaking in my mind on how APPLE doesn’t allow a base one there’s a balance a balance that accumulated because they confirmed that they charge your account or there was money and they said they never did so you’re stuck with his bill. I just think if they really care about the customers they should hear our feedback.

Apple doesn't hear your feedback here. You seem to have gone to the wrong place. This might be what your are looking for:

Product Feedback - Apple


Don't confuse this site with a Social Media site where users are free to rant about anything they want. This site operates under Terms of Use that are available on the bottom of every page for you to review. The purpose is for users to provide technical questions and others attempt to answer, usually with documentation provided by Apple. You will find that not all questions will have an answer that can be provided and in that case you will be instructed to use the provided Feedback link.

Feb 23, 2024 9:16 AM in response to AngieMN

AngieMN wrote:

I thought this was a discussion, I did not know that I cannot respond and share my own frustration, even if that is valuable to me

You can certainly express your thoughts as you see fit. But you are arguing your point with other users, none of whom work for Apple or have anything to do with Apple Policy. It has ALWAYS been Apple's policy that if you owe for something you purchased and you haven't paid what you owe, you will NOT be allowed to download anything new from the App Store, or update apps from the App Store until you have paid your debt. It's unfortunate you have to wait to get paid, to pay your bills, but that is completely out of the realm of anything anyone here can help you with.


Since you seem upset by Apple's Policies, perhaps tell Apple what you think. Complaining here is a waste of your time. Feel free to share your thoughts with Apple here --> Feedback - iPhone - Apple


Jul 1, 2024 4:15 PM in response to AngieMN

I completly understand what you are saying! Apple is the only operating system that does this! If you subscribe to a service anywhere else...like Hulu+ thru Google Play, for example...& fail to pay for the monthly subscription, they just cancel your access to that subscription content or app. You can still download/update other apps. Apple blocks your access to the content, AND treats the failed payment attempt as if you already recieved something you didn't pay for & blocks your access to the entire store. The subscription isn't given on credit. When you sign up for it, you pay your monthly fee ahead of time, for access that month. If that next month comes up & you don't pay them, your just cut off & access is denied. So why treat it as an unpaid balance? You haven't actually recieved access to anything you haven't paid for. Why wouldn't Apple just cancel THAT subscription alone, the next day, like everwhere else? It feels a lot like extortion!

Aug 13, 2024 12:36 PM in response to Kmart828

Dealing with this same issue as we speak. The problem with Apple is that they do not remove the money from your account at the time that the purchase is actually made- if its a small purchase of say $5 they dont charge you immediately. They wait days for other charges to appear and then attempt to charge you for everything at once. However if youre like me, you budget out your debit card charges to align with purchases being made daily in real time- so if im making a $5 app purchase, I already know that I have at least that in the account. However if Apple waits days for my charges to accrue, by then other debits have been taken out or I dont have that amount in my account to cover things at once. Apple needs to stop waiting days to remove the money for in app purchases AND they need to allow ppl to update apps without paying past due bills. They waited so late to charge me that now that im unemployed, I cannot pay the past due amount indefinitely. So no app updates for me at all.

Dec 16, 2024 9:24 AM in response to Lolredj

Lolredj wrote:

Can i overcome this problem by formatting my IPhone?

Nope. If you owe money from a purchase you make on your Apple ID, it must be paid in order to continue to use the App Store.The only problem is that you have a purchase that has not been paid. Once you again pay for the purchases/subscriptions that you have, then you will continue to be able to use the App Store.


You could create a new Apple ID, but are likely to lose quite a bit of data that you currently have linked to that Apple ID.

Feb 25, 2025 4:48 AM in response to luisgtrz

luisgtrz wrote:

every time i go to update an app it says update payment information i just wanna know what i can do to be able to update again

You've been told what to do. You even typed what you need to do. And that is you MUST update your payment information to have a valid payment method on your Apple Account. Until you do, you won't be able to download or update apps.

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Why can't I update free apps with unpaid subscriptions from the App Store?

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