iTunes on Windows 10 stuck on Step 2 Copying Diagnostic Information while Syncing with iPhone 13 Pro Max
What should I do when this happens? The blue progress bar is not quite halfway.
iPhone 13 Pro Max, iOS 16
User profile for user:
Sean_B1
User level:
Community Specialist
Hello madirmur59,
We would like to see how we can help you with your computer not syncing with your iPhone as expected. Are you using any security software on the computer? If so, temporarily disable it and test to see if the issue persists. For more information visit: If your computer doesn't recognize your iPhone or iPad - Apple Support
"1.Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes
2.Update the software on all devices
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
3.Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4.Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert
5.Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect
6.Restart your devices
7.Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support."
Cheers!