iPhone screen frozen on emergency screen

Inadvertently pushed emergency service…not needed…now cannot turn off phone to restart it. Tried: quickly pushing upper sound button, lower sound button, and ride side button. Screen remains in swipe to call emergency service.

iPhone 11, iOS 17

Posted on Oct 24, 2023 9:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2023 9:59 AM

The "Up, Down, Side" instructions require some precision:

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


4 replies
Question marked as Top-ranking reply

Oct 24, 2023 9:59 AM in response to 8-6—h

The "Up, Down, Side" instructions require some precision:

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


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iPhone screen frozen on emergency screen

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