My phone opens without wanting face ID or password

I tried it even with my friend, she took my phone and opened it without any passcode but i have password and face ID on, it requires these passcodes everywhere like opening settings and apps i did set it on but for some reason it stopped working on my locks screen

iPhone 11, iOS 17

Posted on Oct 24, 2023 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 11:16 AM

Hi user5787,


Face ID can often unlock extremely quickly.


If you were looking at your iPhone before giving it to your friend, it is possible it may have already scanned your face and been unlocked.


We can recommend locking the phone, ensure the screen is off and then see if they can unlock it or are prompted for a passcode.


If your friend can still unlock it, we'd advise resetting Face ID as outlined in Step 8 here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support.


This removes all the learning Face ID has done on your face, and sets the feature back up from scratch. After that, ensure you can unlock it and they cannot.


Should you have additional questions or if they can still unlock it, then contact Apple Support.

  • Get Support


Take care.

1 reply
Question marked as Top-ranking reply

Oct 25, 2023 11:16 AM in response to user5787

Hi user5787,


Face ID can often unlock extremely quickly.


If you were looking at your iPhone before giving it to your friend, it is possible it may have already scanned your face and been unlocked.


We can recommend locking the phone, ensure the screen is off and then see if they can unlock it or are prompted for a passcode.


If your friend can still unlock it, we'd advise resetting Face ID as outlined in Step 8 here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support.


This removes all the learning Face ID has done on your face, and sets the feature back up from scratch. After that, ensure you can unlock it and they cannot.


Should you have additional questions or if they can still unlock it, then contact Apple Support.

  • Get Support


Take care.

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My phone opens without wanting face ID or password

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