Hi ejwsp,
We appreciate you reaching out to us.
To further isolate the issue, please test if the issue persists on a newly created user account.
- On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.)
- Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
- Click the New Account pop-up menu, then choose a type of user.
- Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
- Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
- Click Create User.
You can use the article below as a reference.
Add a user or group on Mac - Apple Support
If you are experiencing the issue when signed in on a different user account, please check if the issue persists while on safe mode. Safe mode does a basic check of your startup disk, similar to using First Aid in Disk Utility.
Performing this step may help resolve the issue, or further isolate the issue.
Below is an article to help guide you through the process.
Use safe mode on your Mac - Apple Support
If you need further assistance after trying the steps above, please reach out to the manufacturer of your wireless pointer.
Take care!
