Disappearance of Face ID and Lock screen Passcode
My iPhone 13 Pro Max is experiencing an issue where both Face ID and the Lock screen passcode disappeared suddenly. However, when I restart the phone, they reappear.
iPhone 13 Pro Max
Question marked as
User profile for user:
Grace2211
User level:
Community Specialist
Greetings Rahaf1230,
Welcome to Apple Support Communities.
Restarting your device was a great step to take. Since this still persists, we suggest that you update your iPhone to the latest software version. Completing this step can resolve resolve several issues that are software related. Be sure to secure your data with a backup:
If you're already running the latest version or if the issue continues, we suggest reaching out to Apple for further assistance: Depending on your region, you might be able to contact them here: Get Support
Best wishes!