User profile for user: weg888
weg888 Author
User level: Level 1
38 points

Sign-out is not available due to restrictions

I got a new iPhone 15 pro and when I completed the setup, 2 things happened:

1) I could not sign out of my main appleID "due to restrictions"

2) I could not add additional iCloud mail accounts (it gets stuck on the verifying part)


More context: I am the family admin on the account and screen time was off in any case. This was the same as with my previous phone and other 5 devices. I spoke to apple on the phone and the recommendation was a complete factory re-install (installing from backup led to the same result). So I did that and spent another 2 hours setting up the phone. Restrictions were fine for about a day and then unilaterally popped back on. Still can't add my other accounts.


So now I am back to the start, clearly something more than screen time (I also tried resetting wifi and mobile settings). Any help appreciated, between this and the fact that the USB-C doesn't work with CarPlay either I am ready to return the phone.

Posted on Oct 25, 2023 1:20 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
45,869 points

Posted on Nov 4, 2023 2:44 AM

We are not apple. we are apple users, apple is not actively participating in these forums

But, if screen time is indeed completely off, is your iPhone managed by a company? Your company's IT department can also put on restrictions on the sign out functionality/


If screen time is completely off and your iPhone is not managed by a company, I would reccommend that you Contact - Official Apple Support to get further support on the issue

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User profile for user: gratefulguy
gratefulguy
User level: Level 1
8 points

Feb 27, 2024 11:23 AM in response to AshmiNYC

This totally worked! Ever since the iOS 17.3.1 update I have been unable to get my iMessage to activate ("waiting for activation" prompt wouldn't go away and no amount of reseting or other online ideas worked). But going to "Focus" and turning off "Focus Status" for some reason did the trick. I did still have to sync to get my most recent texts to show up. Thanks for your help!

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User profile for user: Roxychick70
Roxychick70
User level: Level 1
24 points

Mar 25, 2024 12:02 PM in response to weg888

interested to know how you got on especially with the frustration! I got knew 13 2 years ago and find my has never worked I had advanced data procection stuck on for 4 months and I don't even have other devices I also have the message I can't sign out of Apple ID I have 22,000 messages backed up to iCloud when messages aren't even turned on for back up I could go on all night , the best bit I've not been able to log into iCloud on safari since Maybe aug last year , all I've ever been told Is engineers are looking at it! But returning the phone I've always been told no way! I only got it so I felt safe knowing people knew where I was with find my but unfortunately never have I been locatabev on maps ! And if u try change pw in appleid on safari it always says u need continue on with another device! I am really starting to despise the situation and the phone it's been over 2 years and it's still never right

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