Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

weg888 Author

Level 1

15 points

Sign-out is not available due to restrictions

I got a new iPhone 15 pro and when I completed the setup, 2 things happened:

1) I could not sign out of my main appleID "due to restrictions"

2) I could not add additional iCloud mail accounts (it gets stuck on the verifying part)

More context: I am the family admin on the account and screen time was off in any case. This was the same as with my previous phone and other 5 devices. I spoke to apple on the phone and the recommendation was a complete factory re-install (installing from backup led to the same result). So I did that and spent another 2 hours setting up the phone. Restrictions were fine for about a day and then unilaterally popped back on. Still can't add my other accounts.

So now I am back to the start, clearly something more than screen time (I also tried resetting wifi and mobile settings). Any help appreciated, between this and the fact that the USB-C doesn't work with CarPlay either I am ready to return the phone.

Posted on Oct 25, 2023 1:20 AM

Best reply

marietafromsydney

Level 1

18 points

Posted on Feb 7, 2024 11:55 AM

Hi, I just discovered I had this same issue as well. I fixed it by going to my screen time and switching off the screen time passcode that also had my Apple ID account and password saved as a back up to disable screen time settings.

that worked for me! Hope this brings you a resolution

View in context

Sign-out is not available due to restrictions

Similar questions