Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Related Article: If you forgot your Apple ID

my boss handed an iphone XR to me, but says he can't remember passcode and ID. I tried unlocking but the response is that the iphone has been locked to owner. Any help to unlock?

iphone has not been in use for a very long time. I restored but still cannot log in because phone is locked to owner


Windows, Windows 10

Posted on Oct 25, 2023 6:14 AM

Reply
Question marked as Best reply

Posted on Oct 25, 2023 8:17 AM

If you see an "iPhone Locked To Owner" message:


Take it back to the person from whom you received it. Get them to do the things in this support article --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way of discovering the owner of a device unless they left a message to display on the device when it is turned on. For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support


Unless you have the account information that set the lock, the original receipt from Apple, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



1 reply
Question marked as Best reply

Oct 25, 2023 8:17 AM in response to tebs142

If you see an "iPhone Locked To Owner" message:


Take it back to the person from whom you received it. Get them to do the things in this support article --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way of discovering the owner of a device unless they left a message to display on the device when it is turned on. For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support


Unless you have the account information that set the lock, the original receipt from Apple, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



my boss handed an iphone XR to me, but says he can't remember passcode and ID. I tried unlocking but the response is that the iphone has been locked to owner. Any help to unlock?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.