Preview file size calculation takes too long

In Preview when resizing pictures on my new to me iMac the file size calculation takes way too long even with small pictures.

iMac 21.5″, macOS 10.15

Posted on Oct 25, 2023 12:10 PM

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Posted on Oct 25, 2023 3:00 PM

Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Download and run Etrecheck. Be sure to give it Full Disk access before running.



Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


10 replies
Question marked as Top-ranking reply

Oct 25, 2023 3:00 PM in response to Schriner

Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Download and run Etrecheck. Be sure to give it Full Disk access before running.



Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


Oct 27, 2023 12:16 PM in response to Schriner

Good morning!


The bad news is you bought the usually crippled "educational/institutional" model made for bulk buyers looking for a low price point. It has a slow, laptop-class 2.3Ghz two-core processor instead the regular iMac 4K 21.5" that has, at minimum, a proper desktop-class 3.0Ghz four-core processor.


The absolutely AMAZING good news is you had the wisdom and foresight to get it with the optional factory solid-state drive!!! That completely absolves all sin caused by the dual-core config for most users.


I have noticed the same issues re Preview recalculating file size. I've had them as long as Preview was a thing on multiple Macs, each one faster than the last. I currently have a built-to-order 2017 27-inch iMac 5K with the optional 4.2ghz i7 processor and a factory SSD only marginally faster than your SSD. Here is how my iMac benchmarks compared to yours:



and, guess what? In spite of s 2.5x raw advantage, Preview is still painfullyslow on that top-of-line model. I do not think it is anything wrong with your computer but that you are seeing rather a long-lived issue with Preview.


Your ordering the factory SSD? Well played!! 👍🏼

Oct 28, 2023 9:12 AM in response to Schriner

Boot into Safe Mode according to How to use safe mode on your Mac and you can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For the two malware mentioned you'd do the following searches: 


1 - Name contains Smokyashan

2 - Name contains Sleepshadow


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  


NOTE:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.



Oct 27, 2023 10:44 AM in response to Schriner

The first thing you should do is start a backup strategy either with Time Machine or other backup app. Otherwise you'll lose your user data eventually.


Next you have Malware installed: Smokyashan and Sleepshadow. To get rid of them I recommend download and run the free version of Malwarebytes. It was developed by a long time contributor to these forums and a highly respected member of the computer security community.  Then rerun Etrecheck and see if either is listed in the report.



There's no reason to ever install and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?

Oct 26, 2023 1:02 PM in response to Schriner

Thanks for the help Old Toad. I’m not an expert so had difficulty using the Etrecheck app. However I gave it a try and it got rid of those alerts about viruses, malware, etc. that were popping up all the time! It did speed up the Preview resize calculations, though not as quick as I’m use to on all of my older computers. Taking around 10 seconds instead of minutes even with small file sizes. I’m sorry but I couldn’t follow through with that report the app is supposed to provide, not savvy enough so didn’t try. Richard

Oct 29, 2023 10:18 AM in response to Old Toad

Well Old Toad I think I've finally figured out how to do what you asked. I think Smokyashan and Sleepshadow are gone. Used the FAF and trashed and emptied them. Sorry for being such a challenge, I have difficulty with my memory and use the excuse of age, 77 and perhaps some dyslexia. Had to search for many things and made many tries before finally I got in Safe Mode and finally got it done. Used EtreCheck again and didn't find any major problems.

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Preview file size calculation takes too long

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