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My photos are automatically uploaded to iCloud from my phone. When I download from iCloud they are HEIC files instead of JPEG as they used to be. This is not convenient to then use the photo in other ways. Why did this change and how can it be changed back to download as JPEG?
Windows, Windows 6
I have the same problem. But when I click on the Advanced button the High-Efficiency option is checked and greyed out so I can't unselect it.
I have the same problem. But when I click on the Advanced button the High-Efficiency option is checked and greyed out so I can't unselect it.
Hi Ging1824,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Which device are we working with? Is it a Windows computer?
If yes, do you get a different option to download the photos?
As mentioned in the article below, "In iCloud for Windows version 14.2 or later, you can choose to download photos and videos in High-Efficiency format and videos in HDR format. Click the Advanced button, then make your selection."
Set up Photos in iCloud for Windows - Apple Support
If you need further assistance, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Why are my photos downloading as HEIC files instead of JPEG from iCloud?
