New IPad Initialize

Attached to PC with ITunes running. New refurbished IPad will not go into recovery mode for factory reset. It asks for a passcode which is unknown.

iPad Pro (5th generation)

Posted on Oct 26, 2023 3:23 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2023 3:49 PM

Hello,


To enter Recovery Mode on your iPad, follow these steps:


For not iPad without a Home Button

  1. Connect your iPad to a Mac or PC with iTunes
  2. Quickly press and release the volume button closest to the power button
  3. Quickly press and release the volume button farthest from the power button
  4. Press and hold the Power button until you see a computer with a cable and a link for Apple Support.


For an iPad with a Home Button

  1. Connect your iPad to a Mac or PC with iTunes
  2. Press and hold the Power and Home buttons at the same time until you see the Apple () logo appear
  3. Continue pressing and holding the Home Button, but release the Power button until you see a computer with a cable and a link for Apple Support.


For more detailed instructions, visit this article:

If you can't update or restore your iPad - Apple Support


Sincerely,


Captain

2 replies
Question marked as Top-ranking reply

Oct 26, 2023 3:49 PM in response to Circuitbreaker

Hello,


To enter Recovery Mode on your iPad, follow these steps:


For not iPad without a Home Button

  1. Connect your iPad to a Mac or PC with iTunes
  2. Quickly press and release the volume button closest to the power button
  3. Quickly press and release the volume button farthest from the power button
  4. Press and hold the Power button until you see a computer with a cable and a link for Apple Support.


For an iPad with a Home Button

  1. Connect your iPad to a Mac or PC with iTunes
  2. Press and hold the Power and Home buttons at the same time until you see the Apple () logo appear
  3. Continue pressing and holding the Home Button, but release the Power button until you see a computer with a cable and a link for Apple Support.


For more detailed instructions, visit this article:

If you can't update or restore your iPad - Apple Support


Sincerely,


Captain

Oct 27, 2023 3:00 AM in response to Circuitbreaker

If the newly acquired iPad requires a Passcode that you have not set yourself from the initial "hello" setup process, you will need to return the iPad to the reseller for exchange or refund. Unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you.


Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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