Mac OS Sonoma 14.1 error after update

Following the update to Sonoma 14.1 (today 27 October 2023) I continually get the following dialogue:


“Apple Corporate Insight and Detection Agent” is damaged and can’t be opened.


"This file was downloaded on an unknown date".


I've restarted and it continues. The dialogue doesn't go away. I can navigate to the app but can't interact with it.


Hardware Overview:




  Model Name: MacBook Pro

  Model Identifier: MacBookPro17,1


Model Number: MYDC2X/A


  Chip: Apple M1


  Total Number of Cores: 8 (4 performance and 4 efficiency)


  Memory: 8 GB


  System Firmware Version: 10151.41.12


  OS Loader Version: 10151.41.12


  Hardware UUID: C9DE63DF-FDE0-52F0-8653-3DD529326A4C


  Provisioning UDID: 00008103-001E711020C0291E


  Activation Lock Status: Enabled


[Edited by Moderator]

Posted on Oct 26, 2023 7:33 PM

Reply
25 replies

Nov 8, 2023 9:58 PM in response to sdav2

Hi there, the problem occurred again following the update to Sonoma 14.1.1 today. This time I took some screen shots! I have tried to log a feedback request but I'm not sure how successful I was. The Case Number is: Case ID: 102138101303.


#1. This dialogue appears on first boot after 14.1.1 update and does not go away. You can move it around the screen and perform typical activities.


#2. When I click "Show in Finder" I see this Library entry.


#3. When I click the query symbol this is the support dialogue that presents.


Screen shot 1


Screen shot 2


Screen shot 3

Nov 3, 2023 12:42 PM in response to hogscape

HI

I TO HAD PROBLEMS W/SONOMA 14.0 & 14.1 NOT ALLOWING

BROTHER PRINTER TO PRINT. AFTER THREE HOURS ON THE

PHONE W/APPLE & BROTHER I FOUND THE PROBLEM. THEIR

IS NO PLANS TO RELEASE SOFTWARE FOR THE 14.0/14.1

AND INFO I GOT SAID TRY BROTHER 10.15 DWLOAD FOR

PRINTER IT DID NOT WORK HOWEVER AFTER I WAS BURNED

OUT ON THE DARN THING I SAW THAT THE PRINTER NAME

UNDER ADD PRINTER WAS WRONG, MY PRINTER, BROTHER

IS A MFC-L2700DW ...CUPS THE WORD CUPS WAS NOT ON

THE NAME....I ADDED CUPS AN DOWNLOADED 10.15 FOR MAC

DRIVERS AND IT NOW WORKS!!! AMEN I AM DONE

RICHARD BAKER

Nov 1, 2023 10:47 AM in response to hogscape

I downloaded Sonoma 14.1 today and all kinds of things it appears in iCloud disappeared. I have seen after pulling down Go and opening desktop and going to iCloud that iCloud slowly is reloading.

I contacted Apple Care but they weren't able to fix the problem, nice techs but not much help, there definitely is something whacked with that update. My desktop had things missing and think who ever worked on this update hopefully will be able to correct this soon. I also see and error code -43. It's really weird, I hope this gets fixed soon.

Oct 29, 2023 4:47 PM in response to deeve07

deeve07 wrote:

I am referring to the same file as in the thread topic which also has the same symptom. Surely that's a valid enough reason to be included? What is the logic in posting duplicate questions?

That's not the way this forum works. People participate and try to earn points with helpful responses. But only the person who originally started the thread can award these points. So when you piggyback onto someone else's post, most of the people who provide solutions are going to ignore your post entirely.


Furthermore, the person who started this thread said that the problem went away after restarting in safe mode and running Disk First Aid. But that doesn't make any sense, so it is unlikely to help anyone else. We don't know what is going on here. You may be able to provide more meaningful information, but no one is going to want to interact in this thread.

At least this part of your comment was constructive. It is possible as leroydouglas mentioned, that it could well turn out to be an internal profile file.

I'm skeptical. "Apple Corporate Insight and Detection Agent" is a name that Apple would never use. If Apple ships an Apple Corporate Insight and Detection Agent, they would name it something like "ACIDA.Framework". On the other hand, malware normally doesn't pretend to be anything other than malware either. But the OP did say they couldn't interact with the file in any way, whereas you said you were able to delete the file.

I only thought there may have been a moderator online today and we could have all shared the knowledge.

That would be a great idea, but it never happens. You can start your own question and maybe get a solution. But if this were a widespread problem, no one would care about your solution. Once a thread gets started with enough "me too" and "same here" responses, there is no answer they will accept. I've seen this happen so many times before.

Oct 29, 2023 3:46 PM in response to etresoft


etresoft wrote:

This is not your question to begin with.

I am referring to the same file as in the thread topic which also has the same symptom. Surely that's a valid enough reason to be included? What is the logic in posting duplicate questions?


if it were a system file, you wouldn't have been able to move it to the trash.

At least this part of your comment was constructive. It is possible as leroydouglas mentioned, that it could well turn out to be an internal profile file. I'm sure I will find out.


How is Apple supposed to verify your file?

I will be asking one of my colleagues at work tomorrow. I only thought there may have been a moderator online today and we could have all shared the knowledge.

Oct 29, 2023 2:34 PM in response to deeve07

deeve07 wrote:

I think you’ve missed my point; the act of placing the file into the Bin, has stopped the pop-ups (an inactive state). That was my immediate requirement as the relentless pop-ups were annoying.

This is not your question to begin with.

However, appears to be some debate on here as to whether this may be a system file.

I'm not sure what file you are referring to. However, regardless of what file it is, if it were a system file, you wouldn't have been able to move it to the trash.

Once it’s been verified either way by Apple, I will then either delete or resolve and reinstate.

How is Apple supposed to verify your file? If you put a specific file in the trash, it will stay there until you delete it or put it back. Ain't nobody going to tell you nothing about that file.


If you did want some feedback, I recommend starting your own question about your own file. Otherwise, you are doing nothing but adding confusion and misunderstanding to someone else's problem.

Oct 29, 2023 1:18 PM in response to chdsl

I think you’ve missed my point; the act of placing the file into the Bin, has stopped the pop-ups (an inactive state). That was my immediate requirement as the relentless pop-ups were annoying. However, appears to be some debate on here as to whether this may be a system file. Once it’s been verified either way by Apple, I will then either delete or resolve and reinstate.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac OS Sonoma 14.1 error after update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.