I got a new SIM and now I can’t send SMS

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I got a new SIM and now I can’t send SMS

So I moved countries, and of course what comes with that is getting a new SIM card, so I got a new SIM and paid for a plan, but I can’t send SMS messages, I’ve already tried troubleshooting by resetting network settings, turning iMessage on and off, updating the IOS, turning the phone off, and making sure the phone number is selected for send and receive. It is not the SIM or the plan because when I put the card in my sister’s android phone it worked fine.

iPhone 13, iOS 17

Posted on Oct 27, 2023 1:41 AM

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Answer 1

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Ingo2711

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80,025 points

Oct 27, 2023 2:58 AM in response to Stumpyxp

Did you already check for any available carrier updates?

Manually update your carrier settings on your iPhone or iPad - Apple Support

Setting the phone back to factory settings with your new SIM inserted will make sure, that all needed carrier settings and other data is downloaded as well:

Restore your iPhone, iPad or iPod touch to factory settings

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Answer 2

Ingo2711

Level 10

80,025 points

Oct 31, 2023 12:18 AM in response to Stumpyxp

To make sure that this is not software related, set it back to factory settings again, then set it up "as a new device", without using any backup. Fill in your personal information, don't download any 3rd party apps and then try to send regular SMS.

If you still can't do that, contact your carrier.

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Answer 3

Ingo2711

Level 10

80,025 points

Oct 30, 2023 1:49 AM in response to Stumpyxp

Any error messages given, if you send SMS to other Android users?

If "Send as SMS" is enabled in the settings for Messages, you should contact your carrier about that and see, if they can find an issue on their side.

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Answer 4

Ingo2711

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80,025 points

Oct 29, 2023 6:02 AM in response to Stumpyxp

If you can't see any information about your carrier in Settings/Cellular, you will have to set up the iPhone again, with the new SIM inserted, especially if you changed the country and your carrier.

Can you receive SMS and/or iMessages from other contacts?

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Answer 5

Ingo2711

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Oct 27, 2023 3:23 AM in response to Stumpyxp

Then you should restore the phone to factory settings, new SIM inserted, and after that all your options should show up.

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Answer 6

Stumpyxp Author

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Oct 27, 2023 3:15 AM in response to Ingo2711

It doesn’t mention anything about a carrier at all when I look at the about section in the general settings

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Answer 7

Ingo2711

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80,025 points

Oct 30, 2023 1:35 AM in response to Stumpyxp

Any restrictions set up by your carrier, if it comes to sending SMS to phone numbers in other countries?

iMessage is an Apple Service and not carrier related.

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Answer 8

Ingo2711

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80,025 points

Oct 30, 2023 2:04 AM in response to Stumpyxp

Are you connected to the mobile data network, if you try to send a regular SMS?

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Answer 9

Stumpyxp Author

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Oct 27, 2023 3:24 AM in response to Ingo2711

I’ll give it a try tomorrow and see what happens

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Answer 10

Stumpyxp Author

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Oct 28, 2023 3:08 PM in response to Ingo2711

I got busy for a little while. But I do have a question, is this the only solution you can think of? There is one person that I’m able to send SMS to, they’re on an android.

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Answer 11

Stumpyxp Author

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Oct 29, 2023 12:58 PM in response to Ingo2711

I can send and receive iMessage fine, I can receive SMS fine, and from what I’ve seen so there’s only one person I can send SMS to, they’re on an android.

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