Purchased Crunchyroll subscription

I had bought a Crunchyroll subscription about 1-2 months ago, but I knew I wasn’t going to be able to afford the second month subscription, but, when the time came around to cancel, I couldn’t find where in the app to cancel the subscription, so i just hoped it would cancel on its own. The next night, when I checked, it said I had 15 days left of the subscription, so I thought, “oh maybe it just gave me an extra amount according to what else I had in my card.” Now, however, I can’t buy any new games, download old ones, or update current ones, without it telling me to insert a payment method or verify my other cards, even though the games/updates are free. Can anyone help?

Posted on Oct 27, 2023 10:07 AM

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Posted on Oct 27, 2023 10:36 PM

This is the only way to cancel a subscription;

If you want to cancel a subscription from Apple - Apple Support


Since you didn't follow that procedure, you defaulted on the payment when the subscription tried to renew and your account has been frozen.


You will need to speak directly to Apple Support to resolve this issue.

World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 14.1;  Watch, series 7 GPS/cellular, watchOS 10.1; iPad Pro 2nd Gen, iPadOS 17.1; iPhone 12 Pro, iOS 17.1; TV 4th Gen, tvOS 17.1; HomePods, audioOS 17.1 and Airport Express w/ Airplay 2

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Question marked as Top-ranking reply

Oct 27, 2023 10:36 PM in response to Wildwalkerboy

This is the only way to cancel a subscription;

If you want to cancel a subscription from Apple - Apple Support


Since you didn't follow that procedure, you defaulted on the payment when the subscription tried to renew and your account has been frozen.


You will need to speak directly to Apple Support to resolve this issue.

World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 14.1;  Watch, series 7 GPS/cellular, watchOS 10.1; iPad Pro 2nd Gen, iPadOS 17.1; iPhone 12 Pro, iOS 17.1; TV 4th Gen, tvOS 17.1; HomePods, audioOS 17.1 and Airport Express w/ Airplay 2

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Purchased Crunchyroll subscription

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