I can't get pass the message on Apple ID settings that says 'Update your payment details'

For the past 3 days there has been an alert on my settings which says I need to update my payment details. I can’t get past it. I telephoned Apple support and even they didn’t rectify it. Has my phone been hacked or compromised somehow?


[Re-Titled by Moderator]

iPhone 11, iOS 16

Posted on Oct 27, 2023 11:05 AM

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1 reply
3 replies

Oct 27, 2023 11:24 AM in response to Pops1010

Your iPhone is not hacked or compromised, iPhones are really difficult to hack. You must update your payment information. See this on how to do that


  1. Open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
  4. Tap Add Payment Method, enter the new payment method, then tap Done.
  5. Tap Edit.
  6. Tap the red delete button next to the old payment method, then tap Delete.


See this link for further reference

If you need to change or update your Apple ID payment method - Apple Support


I can't get pass the message on Apple ID settings that says 'Update your payment details'

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