We did a factory reset after upgrading our iMac and not being able to use Word anymore.
it reinstalled OS X (yes it’s old 2013) and now we can’t upgrade the OS at all.
App Store won’t accept my log in even though we’ve changed the password twice!
HELP!
iMac 27″, macOS 10.15
The version of Mac OS X that came with that machine would have been some version of Mountain Lion or Mavericks. If you reinstalled one of those using Internet Recovery, it may be too old to access the App Store links you need for High Sierra, Mojave, or Catalina.
iIn that case, you could try downloading Sierra (whose installer is available as a .DMG file), installing it, then using its versions of Safari and the App Store to complete the upgrade to the desired macOS.
The version of Mac OS X that came with that machine would have been some version of Mountain Lion or Mavericks. If you reinstalled one of those using Internet Recovery, it may be too old to access the App Store links you need for High Sierra, Mojave, or Catalina.
iIn that case, you could try downloading Sierra (whose installer is available as a .DMG file), installing it, then using its versions of Safari and the App Store to complete the upgrade to the desired macOS.
That machine can’t run anything newer than macOS 10.15.7 Catalina.
Microsoft no longer supports that version of macOS.
It’s no longer possible to get a version of Word or any other MS office app that will run on your 10 year old Mac.
Sorry.
Upgrade to Mojave from what, exactly?
Here's how to get macOS. How to download and install macOS - Apple Support
As for the App Store not "accepting" your Apple ID login, what do you mean?
What's the error message you're getting?
Have you tried contacting iTunes Store support?
OK that’s fine about word but why can’t we upgrade the OS at all?
Went to try and upgrade to Mojave and the App Store won’t accept my Apple ID login.
Thank you. I’ve been able to download sierra and installing it between doing other jobs. Hopefully this will get us back to where we need to be.
hubby will work on his book in pages.
Can’t upgrade OS X
