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Seeking Advice on Mid 2015 MacBook Pro Battery Replacement

Hello Apple Support Community,


I hope you're all doing well. I'm reaching out today to share my experience and seek advice from fellow users who might have encountered a similar situation with their Mid 2015 MacBook Pro 15 Inches Retina. I believe that constructive discussions can help improve product quality and customer service, and that's why I'm sharing my concerns.


The issue I've faced is related to the replacement battery I received as part of the battery recall program authorized by Apple back in 2019. Unfortunately, the replacement battery has swollen, which raises concerns about potential safety hazards. An Apple Genius at my local store confirmed this issue, and it has left me disappointed with the quality of the replacement battery.


What's even more troubling is that Apple no longer appears to be providing free replacements for these affected batteries, despite my understanding that the recall was initiated to address safety concerns related to the original battery. This shift in policy has raised questions about Apple's commitment to customer safety.


I also want to share that the original battery that came with my device had a longer lifespan compared to the replacement, even though it was part of the recall. This raises questions about the quality of the replacement batteries provided.


I've reached out to Apple customer service, but they informed me that I would have to pay the full price for repair since my product is out of warranty. I've filed a claim and expressed my disappointment with Apple, but I believe there should be a more customer-centric approach in addressing this matter.


I am eagerly awaiting an official response from Apple with a reasonable solution for my current situation. Defects often become apparent after a few years, and it's crucial for Apple to address these concerns promptly.


I also encourage other Mid 2015 MacBook Pro 15 Inches Retina users to share their experiences and any solutions they may have found. Together, we can work towards ensuring that Apple's product quality and customer service continue to meet the high standards we expect.


In conclusion, while the recall program was a positive step, it seems that there is room for improvement to ensure the safety and satisfaction of loyal Apple customers. Your input and advice would be greatly appreciated.


Thank you for your time and assistance.

MacBook Pro 15″, macOS 12.7

Posted on Oct 27, 2023 5:17 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2023 9:10 PM

If the battery has been replaced, then the Battery Recall no longer pertains to you since you no longer have the original battery. The Battery Recall only pertains to the original Apple battery which shipped with your laptop from the factory.


The Battery Recall program for the MBPro 15" (2015) model is for a fire safety issue, not for a battery swelling issue. These two things are completely different. In fact Apple does not consider a swollen battery a safety issue and never has.


A swollen battery is caused by the chemicals within the battery producing gas. I've encountered lots of swollen batteries while supporting thousands of my organization's laptops. A few of those batteries were so swollen I was afraid to handle them because it seemed like it was about to pop like a balloon since it can be very hard to physically remove a swollen battery from some laptops. I've never had a problem even with the very extremely swollen batteries. You do want to have the battery replaced since the swelling will damage the laptop usually by popping the Trackpad out the top of the laptop.


Here is a post I made in 2019 regarding this same question where I compare the two different Apple repair programs (notice one is a "Recall", while the other is not....a "Recall" is a severe issue, also notice there is no expiration date in the "Recall" program although it will expire once the part is no longer available since this 2015 laptop is now considered "Vintage" with limited repair options now):

Why our affected MacBook Pro is not "eli… - Apple Community


FYI, the link to the Apple article for the free Battery Repair Program for a 13" MBPro within that post no longer resolves since that free repair program expired, so here is a working link from the Internet Archive which has a copy of the original Apple article:

https://web.archive.org/web/20210224191902/https://support.apple.com/13inch-macbookpro-battery-replacement


Here is another post I made in 2021 where I provided some links to third party sites which provide some explanations & difference for swollen Lithium batteries and Lithium batteries which spontaneously combust:

Double standard for repairs (famous battery issue for 2015 MacBook Pro - Apple Community


Dell doesn't consider a swollen battery a safety issue:

https://www.dell.com/support/kbdoc/en-us/000128491/swollen-battery-information-and-guidance


And the same with HP:

https://support.hp.com/us-en/document/ish_4158581-4158704-16


I hope this helps you to understand the situation. I know it can be confusing at first glance since it all seems to be the same, but trust me there is a difference. Unfortunately Apple does not always do a good job of explaining things, plus many Apple techs have no real clue to the real details which further complicates things for users.


Similar questions

4 replies
Question marked as Top-ranking reply

Oct 28, 2023 9:10 PM in response to eugeneliu

If the battery has been replaced, then the Battery Recall no longer pertains to you since you no longer have the original battery. The Battery Recall only pertains to the original Apple battery which shipped with your laptop from the factory.


The Battery Recall program for the MBPro 15" (2015) model is for a fire safety issue, not for a battery swelling issue. These two things are completely different. In fact Apple does not consider a swollen battery a safety issue and never has.


A swollen battery is caused by the chemicals within the battery producing gas. I've encountered lots of swollen batteries while supporting thousands of my organization's laptops. A few of those batteries were so swollen I was afraid to handle them because it seemed like it was about to pop like a balloon since it can be very hard to physically remove a swollen battery from some laptops. I've never had a problem even with the very extremely swollen batteries. You do want to have the battery replaced since the swelling will damage the laptop usually by popping the Trackpad out the top of the laptop.


Here is a post I made in 2019 regarding this same question where I compare the two different Apple repair programs (notice one is a "Recall", while the other is not....a "Recall" is a severe issue, also notice there is no expiration date in the "Recall" program although it will expire once the part is no longer available since this 2015 laptop is now considered "Vintage" with limited repair options now):

Why our affected MacBook Pro is not "eli… - Apple Community


FYI, the link to the Apple article for the free Battery Repair Program for a 13" MBPro within that post no longer resolves since that free repair program expired, so here is a working link from the Internet Archive which has a copy of the original Apple article:

https://web.archive.org/web/20210224191902/https://support.apple.com/13inch-macbookpro-battery-replacement


Here is another post I made in 2021 where I provided some links to third party sites which provide some explanations & difference for swollen Lithium batteries and Lithium batteries which spontaneously combust:

Double standard for repairs (famous battery issue for 2015 MacBook Pro - Apple Community


Dell doesn't consider a swollen battery a safety issue:

https://www.dell.com/support/kbdoc/en-us/000128491/swollen-battery-information-and-guidance


And the same with HP:

https://support.hp.com/us-en/document/ish_4158581-4158704-16


I hope this helps you to understand the situation. I know it can be confusing at first glance since it all seems to be the same, but trust me there is a difference. Unfortunately Apple does not always do a good job of explaining things, plus many Apple techs have no real clue to the real details which further complicates things for users.


Oct 28, 2023 9:55 PM in response to seo240

seo240 wrote:

Go the same problem here, but i live in Thailand so i could find some dude who had a battery i bought it and went to a shop. apple was charging me away too much for this

Cheers.

Be very careful with third party Lithium batteries. The quality of third party Lithium batteries is extremely poor even when purchased from a reputable vendor. The best option is always to have an original OEM battery if possible. Since the 2015 model is now "Vintage", an official Apple battery replacement may not be possible for much longer.


Also, make sure to calibrate the battery immediately after it is installed. This involves charging the battery to 100% and letting it sit at 100% for several hours, then disconnect the charger and use the laptop until the laptop powers off when the battery reaches 0%. Reconnect the power adapter and let the battery charge to 100% again and let it sit at 100% again for a couple of hours. Then you should be able to use the laptop normally. The fact that this calibration process is not necessary for the official Apple OEM battery is very telling that there is a significant difference between them.


Personally I will always choose an OEM battery over a third party Lithium battery when ever possible. When an OEM battery is not available, then I will make sure to only use a battery from a respected vendor & hope for the best.


I do agree the Apple price is way too expensive, but that is because the battery is glued to the underside of the palmrest & trackpad so Apple replaces the entire Top Case Assembly when replacing the battery (now $200+ US). I can get OEM batteries for other laptop brands for as little as $50 - $100 US depending on the capacity of the battery (can also be replaced much more quickly since they actually allow people to replace them easily).

Oct 28, 2023 11:47 PM in response to seo240

Nobody has to pay Apple's prices. But if you elect not to use Apple's services, you accept the fact you are buying lesser quality almost 100% of the time. And there's nothing inherently wrong with that.


There are many in the world who think Apple's computers are overpriced. That depends on many factors. But if you buy into the Apple system with a MacBook purchase and then expect to continue to have Apple level success by buying services and peripherals as cheaply as possible, you're accepting lesser quality and service all around.

Seeking Advice on Mid 2015 MacBook Pro Battery Replacement

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