Seeking Advice on Mid 2015 MacBook Pro Battery Replacement
Hello Apple Support Community,
I hope you're all doing well. I'm reaching out today to share my experience and seek advice from fellow users who might have encountered a similar situation with their Mid 2015 MacBook Pro 15 Inches Retina. I believe that constructive discussions can help improve product quality and customer service, and that's why I'm sharing my concerns.
The issue I've faced is related to the replacement battery I received as part of the battery recall program authorized by Apple back in 2019. Unfortunately, the replacement battery has swollen, which raises concerns about potential safety hazards. An Apple Genius at my local store confirmed this issue, and it has left me disappointed with the quality of the replacement battery.
What's even more troubling is that Apple no longer appears to be providing free replacements for these affected batteries, despite my understanding that the recall was initiated to address safety concerns related to the original battery. This shift in policy has raised questions about Apple's commitment to customer safety.
I also want to share that the original battery that came with my device had a longer lifespan compared to the replacement, even though it was part of the recall. This raises questions about the quality of the replacement batteries provided.
I've reached out to Apple customer service, but they informed me that I would have to pay the full price for repair since my product is out of warranty. I've filed a claim and expressed my disappointment with Apple, but I believe there should be a more customer-centric approach in addressing this matter.
I am eagerly awaiting an official response from Apple with a reasonable solution for my current situation. Defects often become apparent after a few years, and it's crucial for Apple to address these concerns promptly.
I also encourage other Mid 2015 MacBook Pro 15 Inches Retina users to share their experiences and any solutions they may have found. Together, we can work towards ensuring that Apple's product quality and customer service continue to meet the high standards we expect.
In conclusion, while the recall program was a positive step, it seems that there is room for improvement to ensure the safety and satisfaction of loyal Apple customers. Your input and advice would be greatly appreciated.
Thank you for your time and assistance.
MacBook Pro 15″, macOS 12.7