about a refund

hello! how do i contact Apple support for a refund? i want my money back becouse my younger brother bought from a game site something via Apple pay. i contacted the Game support for a refund but they told me to contact the Apple support because the purchase was made with Apple pay. When i enter the Apple Refund and select the reason to refund, the purchased product isn't showing there.. how can i contact Apple?

Posted on Oct 28, 2023 5:38 AM

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Question marked as Top-ranking reply

Posted on Oct 28, 2023 5:40 AM

To contact Apple Support for a refund due to an Apple Pay purchase, you can follow these steps:


1. Open the "Apple Support" app on your iOS device, if you have it installed. If not, you can download it from the App Store.


2. In the Apple Support app, tap "Get Support."


3. Scroll down and select "Apple Pay" as the product or service you need help with.


4. Choose the option that best describes your issue. In your case, it might be "Refunds & Returns" or "Unauthorized or accidental purchase."


5. Follow the prompts and provide the necessary information to explain the situation. Be sure to mention that it was your younger brother who made the purchase without your consent.


6. Apple Support will guide you through the process of requesting a refund. They may ask for additional details to verify the situation.


7. You can also choose to contact Apple Support through other means. Visit the "Contact Apple Support" page on the Apple website https://getsupport.apple.com where you can initiate a chat or request a call from an Apple representative.


Remember to be clear and provide all relevant details about the unauthorized purchase to improve your chances of receiving a refund. Apple Support should be able to assist you with the refund process.

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3 replies
Question marked as Top-ranking reply

Oct 28, 2023 5:40 AM in response to ales_lupu13

To contact Apple Support for a refund due to an Apple Pay purchase, you can follow these steps:


1. Open the "Apple Support" app on your iOS device, if you have it installed. If not, you can download it from the App Store.


2. In the Apple Support app, tap "Get Support."


3. Scroll down and select "Apple Pay" as the product or service you need help with.


4. Choose the option that best describes your issue. In your case, it might be "Refunds & Returns" or "Unauthorized or accidental purchase."


5. Follow the prompts and provide the necessary information to explain the situation. Be sure to mention that it was your younger brother who made the purchase without your consent.


6. Apple Support will guide you through the process of requesting a refund. They may ask for additional details to verify the situation.


7. You can also choose to contact Apple Support through other means. Visit the "Contact Apple Support" page on the Apple website https://getsupport.apple.com where you can initiate a chat or request a call from an Apple representative.


Remember to be clear and provide all relevant details about the unauthorized purchase to improve your chances of receiving a refund. Apple Support should be able to assist you with the refund process.

Oct 28, 2023 10:11 AM in response to ales_lupu13

Hello! If you're having trouble finding a purchase on Apple and need a refund, you can try the following steps:


1. Open the App Store on your device.

2. Tap on your profile picture in the upper-right corner.

3. Select "Purchased."

4. You should see a list of your recent purchases. You can tap on the one you want a refund for.

5. Scroll down to find the "Report a Problem" or "Request a Refund" option and follow the prompts.


If you still can't find the purchase or initiate a refund, you may want to contact Apple Support directly. To do this, you can visit Apple's support website, find the "Contact Us" or "Get Support" section, and follow the instructions to initiate a chat or request assistance. They should be able to help you with the refund process.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

about a refund

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