I bought iPhone 15Pro on the Apple Store app, but received the wrong device which was already contracted to a network provider. Investigation by Apple concluded that no issues have been found even if there clearly has been a swap either at Apple or courier. Did anyone have a similar issue? What should I do next?
[Re-Titled by Moderator]
iPhone 12
Hello ~ It is unlikely out of the millions of users here that someone who may have had this issue would see your post. Take it in to Apple Store as directed. I also video any big purchases upon unboxing myself to make sure if there is any issues I have proof…sad but necessary.
Returns & Refunds - Shopping Help*
*Bring your item to an Apple Store
You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.
~Katana-San~
Return the device to a store for a refund - you have 14 days to do so.
Return it to an Apple store - do not send it in. This way the person can see what you have and have a copy of your order with you.
Aphmac wrote:
I realise that, Allan. My assumption here is that I am not the only person in the mega Apple product community who encountered this issue and someone who faced a similar issue could point me towards how they solved it.
As already stated, return the device you received.
Aphmac wrote:
Tried that today, they said it we can’t take the return in store and has to be posted back.
Then do that.
We are not Apple. We don't set policy and we can't change it.
Thanks babowa. But their investigation found that I was sent the one I ordered and not the one I received. Will they still swap even if the order will show a different device? This has been my major problem speaking to them. I keep getting told they sent me the right device even if I have the wrong one in front of me.
I’m concerned if I send this back, and they do not send me the actual device I ordered, I will end up with no phone and would’ve still paid for it.
Will they still swap even if the order will show a different device?
Remember you are not asking Apple here but rather a community of end users like you. We cannot know Apple's criteria for dealing with this unusual situation, and Apple will not see your issue here.
I realise that, Allan. My assumption here is that I am not the only person in the mega Apple product community who encountered this issue and someone who faced a similar issue could point me towards how they solved it.
Hello ~ It is unlikely out of the millions of users here that someone who may have had this issue would see your post. Take it in to Apple Store as directed. I also video any big purchases upon unboxing myself to make sure if there is any issues I have proof…sad but necessary.
~Katana-San~
Tried that today, they said it we can’t take the return in store and has to be posted back.
I bought iPhone 15 Pro on the Apple Store app, but received the wrong device.
