I have an iPhone 11, never used. When I try to turn it on, it give me a "support.apple.com/iphone/restore"...what do I need to do?

I have plugged the phone into my MacBook. Currently, I get an Apple logo the blinks on/off every 5 - 10 seconds.


Thoughts?

iPhone 11 Pro Max, iOS 16

Posted on Oct 28, 2023 10:53 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2023 10:55 AM

These instructions should get it working (It’s for a forgotten passcode, but the same procedure should work in your situation):


See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

3 replies
Question marked as Top-ranking reply

Oct 28, 2023 10:55 AM in response to Teddy_Thompson

These instructions should get it working (It’s for a forgotten passcode, but the same procedure should work in your situation):


See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

Oct 30, 2023 4:33 AM in response to Lawrence Finch

Hi Lawerence,


Thank you for the quick follow up. Unfortunately, I finally ended up at the Apple Care place. They offered to replace the phone, saying it was probably something to do with the "mother board". Bottom line, send it in, pay us $400 up front we will see what we can do with it.

I suppose my point of angst is that this phone has never been used. I got in a 2 for 1 program w/ AT&T back in 2019. Figured I'd keep it in case my primary phone fell apart.

Lesson learned...

Thank you again!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have an iPhone 11, never used. When I try to turn it on, it give me a "support.apple.com/iphone/restore"...what do I need to do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.