17.1 ipad update causing Adobe crash

This is the fix:

This issue seems to happen because of a new setting in iPad OS 17.1 and affects only 12.9 inch (6th Generation) iPad Pro and 11-inch (4th Generation) iPad Pro: they both support Pencil hover (https://support.apple.com/en-in/HT211774), which is not yet supported by Illustrator.

This can be resolved by going to Settings > Apple Pencil and turning off Show Effects.

After ANY iOS/iPadOS upgrade/update, you should ALWAYS perform a simple hard reset/forced restart of your Apple mobile device.

For iPad models with a Home button, do a simple hard reset/forced restart of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

OR

For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,

1. Press and release the volume button closest to the top Power button

2. Then immediately ( and quickly ) press and release the volume button farthest from the top Power button.

3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.

Tap, read and follow this Apple support link below.

Force restart iPad - Apple Support

Best of Luck to You!

Make sure all of your apps ( and Adobe apps ) are updated through the App Store app.

Having this same issue. Just bought an iPad for using illustrator... and when I create a new document and tap a tool with the Apple Pencil it immediately crashes. If I use my finger to tap the tool, then use the Apple Pencil to draw, it works fine... until I tap a tool with the pencil again.

iPad Pro 12.9

iOs 17.1.1

I also have the same problem since the iOS update! It’s driving me INSANE to not be able to use my keyboard at all, I feel useless. I have tried contacting Adobe but for the time being they don’t offer or have a solution as of now. Just updated to the new 17.2 hoping it would fix it but no… keeps on crashing all the time

I have the same issue, please can someone give us an answer on how to fix this issue?

I have the same problem. Whenever I click on the artwork, the app just quits. How can I work with this happening?

Thank you so much for your suggestion for “force restart.” I did that and the illustrator still crashed. :(

I tried everything you suggested above, but Illustrator keeps crashing eveytime I try to use the Apple pencil. If I use the finger or mouse, it seems to have no trouble. Could you help me?

Has anyone been able to solve this problem? I am having the same issue…

I also have the same issue. So far I have

1. shut down Ipad and restarted.
2. Checked storage is sufficient
3. uninstalled and reinstalled software

nothing has worked. quite frustrating

it worked! thank you so much!

I have an iPad Pro 12.9, 4th gen and it happens. I don't have the hover function or the option to turn off 'Show Effects". It's infurating as I need the Ai to work!

now another update to 17.1.2 is causing adobe illustrator to crash? Any fix for this?