Apple won't let me add a credit card to my Apple ID account

I am trying to sign up for more iCloud storage. Unfortunately Apple has an expired credit card associated with my account. But I need to add a new card before I deleted my expired one. Every time I use my Mac to try to adjust Apple ID payments and add a new credit card, it fails, and says "contact Apple Support". I have tried multiple methods and multiple credit cards, all with the same result/failure. I am trying to do this from France. How do I "contact Apple Support" which seems to be the only solution?

MacBook Air 15″, macOS 14.0

Posted on Oct 30, 2023 10:50 AM

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Posted on Jan 22, 2024 6:40 AM

Trying to update my new card numbers for my ICloud the system won’t let how do I do this

5 replies

Oct 30, 2023 2:17 PM in response to kcurtii

Read this document about how to view your current payment types and add Apple ID payment methods on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support

If an item appears in red then it is no longer working and you either need to replace it or get it working again.


Check this resource about what to do if your payment method is declined in the App Store or iTunes Store. Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

- Apple is checking with your financial institution if the payment method is valid and receiving a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.

- Make sure your payment method is up to date or to try a different one ( If you need to change or update your Apple ID payment method - Apple Support ).

- Make sure this is one of the payment methods that you can use with your account, as listed in this support article: Payment methods that you can use with your Apple ID - Apple Support .

・Unfortunately the payment methods list is somewhat general and does include individual brands of cards (I guess there are too many and are constantly changing).

・Also read any footnotes in the document.

・Finally, note that the document only says which methods _are_ acceptable. Apparently certain types (usually a credit or debit card) _must_ also be present under certain situations such as when a subscription is involved.


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support


Additional verification that may be required when making purchases in Europe --> About billing and purchases in Europe - Apple Support


Apple won't let me add a credit card to my Apple ID account

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